FREQUENTLY ASKED QUESTIONS ABOUT CAR HIRE IN ESTEPONA

You can book your hire car easily through our website, by phone, WhatsApp or visiting our Estepona office. You just need to choose the model, dates and delivery point. Our team will check availability in real time and confirm instantly. In under five minutes you’ll have your car booked, with no waiting or paperwork.

Yes, as long as there’s immediate availability. We have vehicles in stock ready for same-day delivery, something few companies offer. If you call us, a member of our team will confirm availability instantly and tell you where to collect the car or how to receive it at your location in Estepona or Málaga Airport.

Once you’ve made the booking, you’ll receive a confirmation email with all the vehicle details, rate and collection point. If you book by phone or WhatsApp, we’ll send you digital confirmation anyway. If you don’t receive it, you can contact us and we’ll verify your booking number instantly.

Yes, you can modify or cancel your booking at no cost up to 48 hours before the start of hire. If you took out our Guarantee Plus, you can do it even up to 2 hours before without penalty. If you need to change dates or car model, we’ll adapt according to availability, always maintaining clear and transparent conditions.

We know that unexpected issues happen. If you provide us with your flight or arrival number, our team will track the schedule in real time. We’ll wait for you up to 5 hours after the scheduled arrival time, with no additional charges or loss of booking. The priority is that when you land you have your car ready, without stress or waiting.

You can choose how to do it. If you prefer to pay when collecting the car, no problem. You can also confirm your booking online by paying the amount through our secure platform. In both cases the process is clear, with no blocks or hidden charges. The important thing is that you book with the peace of mind of knowing the price is final and fixed.

Yes. Unlike many companies, at Rent a Car Estepona we don’t require a credit card. You can pay with debit card, Bizum, bank transfer or even cash, within legal limits. What’s more, if you choose the zero excess and no deposit option, no funds will be blocked in your account.

You only need your valid driving licence (minimum 2 years’ experience) and ID or passport. If you’re a resident outside the European Union, we’ll also ask for an international driving permit. All documents are reviewed and scanned when delivering the vehicle, guaranteeing maximum transparency and security.

The minimum age is 24 years, with at least 2 years’ driving experience. If you’re under that age, we offer special coverage for young drivers, which will allow you to hire anyway, with complete protection and no additional risks.

Yes, you can add a second driver at no additional cost if you choose Premium Insurance. They just need to present their driving licence and ID when collecting the vehicle. Both drivers will be fully covered by the policy, with no differences in protection.

Yes, our cars include complete coverage throughout Andalusia, allowing you to move freely around the Costa del Sol, Málaga, Cádiz, Granada or even Gibraltar.
If you plan to travel outside the region, let us know when booking to review the specific insurance coverage and avoid assistance limitations.

Our prices include VAT, comprehensive insurance with zero excess, 24-hour roadside assistance, unlimited mileage within Andalusia and a second driver free of charge. We don’t apply administration charges or hidden costs. What you see in your quote is exactly what you pay.

No. All our cars have unlimited mileage within Andalusia, so you can travel without worrying about kilometres covered. For long-term hire or journeys outside the region, we can offer personalised conditions and adjusted rates.

Yes, we accept pets in all our vehicles, as long as the car is returned clean and in the same condition it was delivered. We recommend using a blanket or carrier to avoid possible cleaning charges for hair or stains.

If you receive a penalty, we’re legally obliged to identify the driver to the authorities, but we don’t charge any administration fee. The fine will arrive directly at the address you indicated in the contract, so you can pay it within the corresponding timeframe without surcharges.

All our vehicles have comprehensive insurance with zero excess, 24h assistance and complete coverage in Andalusia. If you prefer, you can extend your protection with Guarantee Plus, which also covers tyres, windows, mirrors and key loss, to travel with complete peace of mind.

You can collect your car directly in Estepona, at Málaga Airport or at the point you choose. We adapt to your needs: we’ll bring it to your hotel, home or indicated address at no additional cost within the area. If you arrive by plane, our team waits for you at the airport express car park, so you can collect the car with no queues or shuttle transfers.

Yes. We offer a home delivery and collection service in Estepona, Marbella and nearby municipalities. Just tell us the time and exact address, and a member of our team will travel to make the delivery in person. It’s ideal if you’re travelling in a group or prefer to avoid airport traffic.

As easy as collection. You can return the car at our office, your accommodation or at the same Málaga Airport car park. We handle the inspection immediately and close the contract instantly, with no waiting or paperwork. We also offer the out-of-hours return option, with prior coordination.

Yes, as long as you give advance notice. We accept returns in Marbella, Málaga city, AGP Airport or in agreed areas within the Costa del Sol. Our aim is to make the process as convenient and flexible as possible for you.

Don’t worry. If you provide us with your flight number, we track it in real time. We’ll wait for you up to 5 hours after the scheduled time with no additional charges. We want your car to be ready when you land and not lose a minute of your trip.

Only if the service takes place between 22:00 and 07:00, and this is always informed beforehand in the booking. During the day, schedules are completely flexible and we don’t apply supplements for deliveries on bank holidays or weekends.

Unlike other car hire companies, we don’t use shuttles or external waiting areas. We deliver the car directly at the agreed point, with no queues, no surprises and no additional transfers. What’s more, the entire process (delivery, inspection and signing) takes under 10 minutes.

Just contact us by phone or WhatsApp. We can extend your booking without you having to return to the office, and if you prefer to leave the car elsewhere, we reschedule collection without penalty, according to availability.

We accept credit and debit cards (Visa, Mastercard, American Express), plus Bizum, bank transfer or cash. We want the process to be as convenient as possible, with no blocks or unnecessary holds. If you pay in cash, you just need to respect the current legal limit and present your original documentation.

No. Unlike most companies in the sector, we don’t require a credit card. You can pay with debit card, transfer or Bizum, and if you choose the zero excess option, we don’t block money in your account. We believe in trusting the customer, not small print.

You can pay when booking online or when collecting the vehicle. In both cases, we’ll confirm availability and final price in advance. If you prefer to book without paying yet, you can do so with immediate confirmation and pay the amount on delivery day, with no surcharges.

Yes. All our vehicles have comprehensive insurance with zero excess, 24h roadside assistance and complete coverage within Andalusia.
This means you’ll be completely protected against damage, accidents or breakdowns, with no surprise charges or money blocks on your card.

Yes. In addition to standard insurance, we offer Guarantee Plus coverage, which extends protection for situations not included in basic insurance, such as tyre damage, windows, mirrors or key loss.
It’s a highly recommended option if you’re going to cover many kilometres or want to travel with absolute peace of mind.

Basic Insurance includes collision damage protection and 24h assistance, but applies an excess in case of incident.
Premium Insurance, however, eliminates that excess, doesn’t block funds, and includes complete assistance, replacement car and coverage of all exterior elements.
It’s the option most chosen by travellers who prioritise comfort and complete transparency.

Only for bookings with basic insurance. In that case, a temporary amount is blocked which is automatically released when returning the car in good condition.
If you take out Premium Insurance or Guarantee Plus, there’s no deposit or guarantee, and the amount shown is the final price.

You have 24h roadside assistance, 365 days a year, throughout Andalusia and the Costa del Sol. If the vehicle cannot be repaired immediately, we’ll provide a replacement car at no cost.
Our team coordinates assistance from the first minute so you can continue your journey without setbacks.

Yes, as long as they’re declared in the hire contract. If you add a second driver, it’s enough to present their documentation and driving licence for them to be equally covered. No additional procedures or extra charges.

If you took out Guarantee Plus, these incidents are completely covered, with no extra costs. Without this coverage, only the cost of the damaged element will apply (according to manufacturer’s official rate), with no additional penalties.

Yes. Our assistance service operates 24 hours, even outside business hours. We have local providers and partner recovery trucks throughout Andalusia to guarantee immediate help for any incident.

Yes, you can modify the payment method when returning the vehicle, as long as you communicate this before closing the contract. For example, you can book with card and pay in cash or transfer when finishing the hire.

Yes, no problem. We know that plans can change, which is why you can modify dates, times or even the car model as long as there’s availability.
You just need to let us know by phone, WhatsApp or email, and our team will update your booking instantly. We don’t apply penalties for changes within reasonable timeframes.

You can cancel your booking at any time. If you chose the Guarantee Plus option, you can do so up to 2 hours before collection without penalty.
Otherwise, you can cancel at no cost up to 48 hours before the start of hire. Our commitment is that you have flexibility without hidden charges or small print.

No, as long as the above timeframes are met. Only if you cancel outside the timeframe and without Guarantee Plus could a small administrative charge be applied, but we’ll inform you before confirming the cancellation.

Yes, and we make it easy. If you need to extend your booking, shorten it or change car, just call us.
If the new vehicle has a different rate, we’ll inform you before applying it. We don’t make automatic adjustments or unexpected surcharges.

Don’t worry. If you let us know in advance, we reschedule delivery at no additional cost. And if your flight is delayed, we keep your car reserved and wait for you up to 5 hours without penalty, as long as you’ve provided the flight number or notify us via WhatsApp.

Yes. If you cancel within the free period, we refund you the full amount. If you have Guarantee Plus contracted, only the cost of that coverage will be deducted. The refund is processed immediately and usually appears in your account within 24 to 48 hours.

Yes. You can extend your hire without needing to return the vehicle, you just need to let us know before the end date.
We’ll review availability and apply the same agreed daily rate, with no hidden costs or last-minute increases.

If you return the car early, you’ll only pay for the days actually used, applying the proportional price of your rate. It’s that simple and fair.

You can do it without problem. Just indicate it in advance and we’ll adjust collection to your new point, whether in Marbella, Málaga or Costa del Sol Airport. We adapt to you to make your experience as convenient as possible.

Call us immediately. Our 24h roadside assistance service, operational throughout the Costa del Sol and Andalusia, is always available for you.
We’ll help you instantly and, if the vehicle cannot continue, we’ll send a recovery truck or replacement car so you can continue your journey without interruption.

In case of small damage, fill in the accident report form you’ll find in the car’s glove compartment and contact us as soon as possible.
Our team will handle the rest with the insurer. If there’s another driver involved, note down their details, registration and contact. We’ll guide you step by step so you don’t have to worry about anything.

With Guarantee Plus coverage, these incidents are completely covered.
If you haven’t contracted it, only the cost of the affected element will apply (for example, a key or tyre). In any case, our team will come or send technical assistance to where you are.

No matter what time or day. We have 24/7 assistance through a network of recovery trucks and technicians throughout Málaga province. Even if our office is closed, you’ll always have an operational emergency phone available. We resolve any problem without waiting.

Yes. Our assistance service is available in Spanish, English and French, both by phone and WhatsApp. We want you to feel supported and secure, even if you’re travelling from abroad or don’t speak the local language.

Yes, all vehicles with comprehensive insurance or Guarantee Plus include assistance at no additional cost. This covers car recovery, delivery of a replacement vehicle and transfer if necessary.
Only damage from negligent driving or under the influence of prohibited substances is excluded.

Our coverage spans all of Andalusia. If you’re in Málaga, Cádiz, Granada or Seville, the procedure is the same: one call or message, and we send local assistance in minutes.
We work with our own services and certified partners to guarantee a quick and effective response, wherever you are.